Gulf Coast Veterans Health Care System
Annual VA report shows Gulf Coast VA has improved over past year in quality of services provided to
September 27, 2018
WASHINGTON — Using an annual web-based report scorecard that measures, evaluates and benchmarks quality and efficiency at its medical centers, the U.S. Department of Veterans Affairs recently released data that showed significant improvements at the majority of its health care facilities.
The Gulf Coast Veterans Health Care System was one of the facilities that made positive strides in the benchmarks and is striving to continue progress.
“We are moving in the right direction in improving the quality of services for our Veterans,” Bryan Matthews, GCVHCS director, said. “We have a lot of work to do, but we’ll continue to identify opportunities to improve and implement solutions. I’m extremely proud of our employees and the progress they have made, and we appreciate all Veterans who have chosen GCVHCS for their health care needs.”
GCVHCS is a top-15 VA performer in the following areas:
• Care transition in relation to patient satisfaction
• Length of stay
• Patient satisfaction with hospital stay
• Readmission rates
GCVHCS improved in the following areas:
• Standardized mortality
• Admission reviews met
• Mental health continuity of care composite
Compared with data from the same period a year ago, the July 2018 release of VA’s Strategic Analytics for Improvement and Learning report showed 103 (71 percent) VA Medical Centers have improved in overall quality — with the largest gains seen in areas where there were VA-wide improvement initiatives, such as mortality, length of stay and avoidable adverse events. Seven (five percent) VAMCs had a small decrease in quality.
“This is a major step in the right direction to improving our quality of services for our Veterans,” said VA Secretary Robert Wilkie. “Over the past year, we were able to identify our problems and implement solutions to fixing the issues at 71 percent of our facilities. I’m extremely proud of our employees and the progress they have made to raise VA’s performance for our nation’s heroes.”
Additionally, of the 15 medical centers placed under the Strategic Action for Transformation program, an initiative that monitors high-risk medical centers and mobilizes resources to assist the facilities, 33 percent (five medical centers) are no longer considered high-risk and 73 percent (11 medical centers) show meaningful improvements since being placed under StAT in January 2018.
The quarterly SAIL report, which has been released publicly since 2015, assesses 25 quality metrics and two efficiency and productivity metrics in areas such as death rate, complications and patient satisfaction, as well as overall efficiency and physician capacity at 146 VAMCs. It is used as an internal learning tool for VA leaders and personnel to pinpoint and study VAMCs with high quality and efficiency scores, both within specific measured areas and overall. The data is also used to identify best practices and develop strategies to help troubled facilities improve.