Customer Service - Gulf Coast Veterans Health Care System
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Gulf Coast Veterans Health Care System

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Michael D Simmons, Patient Advocate Supervisor

Michael D Simmons

Patient Advocate Supervisor
228-523-5661

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Paul Broadus

Patient Advocate, Biloxi, Mississippi
228-523-4328

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LaCita Dedeaux

Patient Advocate, Biloxi, Mississippi
228-523-5761

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Joyce Harris

Patient Advocate, Biloxi, Mississippi
228-523-5098

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Donna Savage

Patient Advocate, Mobile, Alabama
251-219-3908

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Michael D. Simmons Sr Patient Advocate Supervisor 228-523-5760

For a listing of additional contacts, please visit our phone directory.

Veteran Voices Cards

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements.

Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

There are drop off boxes throughout the facility for these cards.

You may answer your Veteran Voices card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail or your email asking you about your most recent outpatient or inpatient treatment at our medical center.  Please use the survey to let us know of any compliments, concerns, complaints, or questions you have about your care.

Gulf Coast Veterans Health Care System strives to always provide the highest quality of care to the Veterans of our nation who call VA Gulf Coast Veterans Health Care System home.  We recognize there may be times when a patient or family member has an issue which requires our attention.  Because the best time to let us know of any concern or questions is at the time it happens – so we can resolve it as quickly as possible – we have established several programs to assist you. 

Patient Advocates (Representatives)

VA Gulf Coast Veterans Health Care System has on staff highly-skilled patient advocates who are eager to help you with your concern in a timely manner.  Patient Advocates —

Serve as liaisons between patients and the medical center
Act on the patient's behalf
Help patients understand their rights and responsibilities