Customer Service - Gulf Coast Veterans Health Care System
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Gulf Coast Veterans Health Care System


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Ayanna Burns, Patient Advocate-Mobile, AL

Ayanna Burns

Patient Advocate-Mobile, AL

Daniel Higgins, Patient Advocate-Eglin, FL

Daniel Higgins

Patient Advocate-Eglin, FL

Darrell Roderique, Patient Advocate-Panama City, FL

Darrell Roderique

Patient Advocate-Panama City, FL

Kenneth Lee, Patient Advocate-Pensacola, FL

Kenneth Lee

Patient Advocate-Pensacola, FL

Michael D Simmons, Patient Advocate Supervisor

Michael D Simmons

Patient Advocate Supervisor

Peter Gatineau, Patient Advocate-Biloxi, MS

Peter Gatineau

Patient Advocate-Biloxi, MS

Zoraida Butcher, Patient Advocate-Pensacola, FL

Zoraida Butcher

Patient Advocate-Pensacola, FL

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Michael D. Simmons Sr Patient Advocate Supervisor 228-523-5760

For a listing of additional contacts, please visit our phone directory.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Gulf Coast Veterans Health Care System strives to always provide the highest quality of care to the veterans of our nation who call VA Gulf Coast Veterans HCS home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Patient Advocates (Representatives)

VA Gulf Coast Veterans Health Care System has on staff highly-skilled patient advocates who are eager to help you with your concern in a timely manner.  Patient Advocates —

Serve as liaisons between patients and the medical center
Act on the patient's behalf
Help patients understand their rights and responsibilities